Frequently asked questions (FAQ)

What is your return policy?

 

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. It is not possible to request an exchange. Returning an item costs €4,00 per returned item. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. If you would like more information about returning your product and receiving a refund, please visit the Return and Refund policy page.

 

What payment methods do you accept?

 

We accept PayPal.

 

Do you offer free shipping?

 

Yes, we offer free shipping for all orders worldwide.

 

Can I use multiple discount codes at once?

 

Yes, you can combine multiple discount codes per order, depending on the specific conditions that apply to the discount codes used.

 

How do I care for my products?

 

Care instructions for each product can be found in the product description text. If these differ from the care instructions on the product itself, make sure to follow the care instructions as stated in the product description text.

 

What sizes do your clothes come in?

 

We offer a range of sizes, from S to 2XL. If you would like more information about the sizes we offer, please visit the Size charts page.

 

Do you offer custom orders or made-to-measure items?

 

No, we do not offer custom orders or made-to-measure services.

 

Further questions

 

If you have any further questions, please do not hesitate to contact us by sending an email to contact@treehuggernetwork.com.